88bn Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy describes how 88bn ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information about users ("you", "the Player") of the 88bn website and associated services. 88bn is an online casino and sports betting platform serving the Bangladesh market. We understand that privacy matters to our players and we take our responsibilities as a data controller seriously.

This policy applies to all personal data we process in connection with the 88bn platform, including data collected during account registration, during the use of gaming and betting services, and through our customer support channels. By using the 88bn platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

When you register an account, use the 88bn platform, or contact our support team, we may collect the following categories of personal data:

• Identity data: your name, date of birth, and national identification information collected for KYC verification purposes.
• Contact data: your mobile phone number and email address used for account registration and communications.
• Financial data: transaction records including deposit and withdrawal amounts, payment method identifiers (such as your bKash or Nagad wallet reference), and account balance history.
• Technical data: your IP address, device type, operating system, browser type, and session log data collected automatically when you access the platform.
• Usage data: records of the games you have played, bets you have placed, bonuses you have claimed, and other platform activity associated with your account.
• Support data: records of communications with our support team, including chat transcripts and email correspondence, where these are retained to resolve disputes or improve service quality.

3. How We Use Your Personal Data

88bn uses the personal data we collect for the following purposes:

• To create, maintain, and administer your 88bn account, including processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard.
• To verify your identity and age as required by KYC obligations, ensuring that the platform is used only by eligible adults aged 21 and above.
• To detect and prevent fraud, money laundering, problem gambling, and other misuse of the platform, including monitoring for unusual account activity.
• To communicate with you about your account, including transactional notifications, support responses, and, where you have opted in, promotional offers relevant to your use of the platform.
• To improve the 88bn platform, analyse usage patterns, diagnose technical issues, and develop new features and services better suited to the needs of players in Bangladesh.

4. Legal Basis for Processing

88bn processes your personal data on one or more of the following legal bases: (a) the performance of our contract with you — processing is necessary to provide the services you have requested, including account management and payment processing; (b) compliance with legal obligations — processing is required for KYC, anti-money laundering checks, and age verification; (c) legitimate interests — processing supports fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights; (d) consent — where we send you optional marketing communications, we do so only on the basis of your prior opt-in consent, which you may withdraw at any time.

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting 88bn support or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Sharing of Personal Data

88bn does not sell your personal data to third parties. We may share your personal data with third parties only in the following circumstances:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard and other payment partners solely to process your deposits and withdrawals. These partners process data under their own privacy policies and are bound by applicable data protection standards.
• Game providers: where game functionality requires it, technical session data may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to ensure correct game outcomes and RTP integrity.
• Legal and regulatory authorities: we may disclose personal data to competent authorities if required to do so by applicable law, court order, or regulatory direction. We will inform you of any such disclosure where we are legally permitted to do so.

Any third party to whom we disclose personal data is required to handle that data in accordance with applicable data protection standards. We do not permit third parties to use your personal data for their own marketing or commercial purposes without your explicit consent.

6. Data Retention

88bn retains your personal data for as long as your account remains active and for a period of time thereafter as required by applicable law and our legitimate operational needs. Financial transaction records and KYC documentation are retained for a minimum of five years following the closure of an account, consistent with anti-money laundering record-keeping requirements. Support communications are retained for two years from the date of the relevant interaction unless a longer retention period is required to resolve an ongoing dispute.

When personal data is no longer required, 88bn securely deletes or anonymises it in a manner that prevents recovery. Anonymised and aggregated data — from which individual players cannot be identified — may be retained indefinitely for statistical analysis and platform improvement purposes.

7. Your Data Rights

As a player on the 88bn platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held in your account. Some corrections can be made directly from your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
• Right to object: you may object to processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests, though 88bn may have compelling grounds to continue processing in certain cases.
• Right to data portability: where processing is based on consent or contractual necessity, you may request that we provide your personal data in a commonly used, machine-readable format so you can transfer it to another service.

8. Cookies and Tracking Technologies

88bn uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and analyse usage. We use three categories of cookies: (a) strictly necessary cookies, which are essential for the platform to operate and cannot be disabled; (b) functional cookies, which remember your settings and preferences to improve your experience; and (c) analytics cookies, which collect anonymised data about how the platform is used to help us improve it.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 88bn platform and could prevent some features from working as intended. 88bn does not use cookies to deliver third-party advertising or to track your activity on other websites.

9. Data Security

88bn implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL encryption on all data transmitted between your device and the 88bn platform, protecting your account credentials, payment details, and personal information in transit.
• Secure storage of personal data on access-controlled infrastructure with restricted internal access on a need-to-know basis.
• Regular review and testing of our security systems to identify and address vulnerabilities before they can be exploited.
• In the event of a personal data breach that poses a risk to your rights and freedoms, 88bn will notify affected players promptly and take immediate steps to contain and remediate the breach.

10. Children and Age Verification

The 88bn platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process. If 88bn discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed and the relevant personal data will be securely deleted, except where retention is required by law.

If you believe that a person under the age of 21 has registered an account on 88bn, please contact our support team at [email protected] immediately so that we can take appropriate action. Parental controls and responsible gaming tools are also available to assist in managing gaming access within households.

11. Contact and Policy Updates

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your data rights, please contact the 88bn privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. Please include your registered mobile number or account reference in your message so we can locate your account efficiently.

88bn reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page with a revised effective date. For significant changes, we may also notify registered players directly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 88bn platform following any update constitutes your acceptance of the revised policy.

12. Responsible Gaming and Data

88bn takes responsible gaming seriously as part of our commitment to player welfare. Personal data, including your transaction history, session duration data, and account activity logs, may be used internally by 88bn to identify potential signs of problem gambling and to deliver responsible gaming interventions such as spending alerts, cooling-off prompts, or direct support outreach. This processing is carried out in your interest as a player and is a core part of our duty of care. If you wish to set deposit limits, request a time-out, or self-exclude, please contact our support team or access the tools available in your account settings. 88bn is strictly for adults aged 21 and above. Please play responsibly.